ISD Customer Survey Questionnaire
Purpose
Arizona Department of Administration
Information Services Division
Instructions
Your satisfaction is of utmost importance to us. Using an 8-point scale, please select the appropriate responses.
The date you had contact with the ISD representative.
Date of Transaction
The ISD representative's name
Primary Contact
The service you requested of ISD.
Service(s) Provided
Remedy Ticket Number
**********Optional**********
Name
Agency
Phone
1.
Right Person, first time:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
2.
Easy to do business with:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
3.
Demonstrated expertise:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
4.
Provided quality workmanship:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
5.
On time, honest, respectful
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
Please feel free to contact ISD management for new services ISD may provide for you, comments on ISD services currently provided, or any other discussion points you may have.
Patrick Quain
Assistant Director (CIO)
602.542.2250
patrick.quain@azdoa.gov