ISD/State 911 Office Customer Survey Questionnaire
Purpose
Arizona Department of Administration
ISD
State 911 Office
Instructions
Your satisfaction is of utmost importance to us. Using an 8-point scale, please select the appropriate responses.
The date you had contact with the State 911 Office.
Date of Transaction
The State 911 representative's name.
Primary Contact
The service you requested of the State 911 office
Service(s) Provided
Remedy Ticket Number
**********Optional**********
Name
Agency
Phone
1.
Right Person, first time:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
2.
Easy to do business with:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
3.
Demonstrated expertise:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
4.
Provided quality workmanship:
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
5.
On time, honest, respectful
8.
Superior
7.
Excellent
6.
Very Satisfactory
5.
Satisfactory
4.
Needs some Improvement
3.
Needs more Improvement
2.
Unacceptable
1.
Completely Unacceptable
Comments
Please feel free to contact ISD management for new services ISD may provide for you, comments on ISD services currently provided, or any other discussion points you may have.
Patrick Quain
Assistant Director (CIO)
602.542.2250
patrick.quain@azdoa.gov